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Manually remove an expired Workshare 9 or 9.5 license

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Manually remove an expired Workshare 9 or 9.5 license
Manually removing licensing keys from the Registry may resolve issues where an active license isn't being recognized.
Environments
Compare; Professional; Protect; Workshare 9
Windows 10; Windows 7; Windows 8; Windows 8.1; Windows Server 2008; Windows Server 2008 R2; Windows Server 2012; Windows Server 2012 R2
Microsoft Office 2013; Microsoft Office 2010; Microsoft Office 2007
 
 
Microsoft Outlook 2013; Microsoft Outlook 2010; Microsoft Outlook 2007
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In the event that your new or active license entitlement isn't being recognized in Workshare 9 or Workshare 9.5, you may be asked to manually remove the previous or expired license using the following resolution. 
 
Note: If you haven't been asked to manually remove the previous or expired license, first try the steps in Refresh your Workshare 9 license or Refresh your Workshare 9.5 license, which do not involve modifying the registry.

1. Sign out of Workshare

  1. Open the Workshare Configuration Manager (Start > Workshare Configuration (User Mode)).
  2. Go to the My Products tab.
  3. If the button says Sign Out, click it then close the Workshare Configuration Manager.

2. Delete the Subscription key(s) from the Registry

Note: This step involves modifying the Registry. The Registry is not backed up automatically so changes to the Registry cannot be undone. If you're not familiar with modifying the Registry or you'd like assistance, please contact Workshare Support at support@workshare.com.
  1. Go to Start > Regedit.exe. You'll need administrative privileges to make changes in certain places.
  2. Navigate to the Subscription key for the current user: 
For Workshare 9.5:
  • 32-bit Workshare on 32-bit Windows:
HKEY_CURRENT_USER\Software\Workshare\Options\9.05\Internal\
  • 64-bit Workshare on 64-bit Windows:
HKEY_CURRENT_USER\Software\Workshare\Options\9.05\Internal\
 
For Workshare 9: 
  • 32-bit Workshare on 32-bit Windows:
HKEY_CURRENT_USER\Software\Workshare\Options\9.00\Internal\
  • 64-bit Workshare on 64-bit Windows:
HKEY_CURRENT_USER\Software\Workshare\Options\9.00\Internal\

When you visit the location above in the registry, you will see a key in the left pane called "Subscription".
Note: If the Subscription key does not exist, skip to step 5.
  1. Back up the Subscription key. (Right-click the key, click Export, and choose a known location to save it.)
  2. Right-click the Subscription key and click Delete.
  3. Navigate to the Subscription key for the local machine:
For Workshare 9.5:
  • 32-bit Workshare on 32-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.05\Internal\
  • 32-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\9.05\Internal\
  • 64-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.05\Internal\
 
For Workshare 9: 
  • 32-bit Workshare on 32-bit Windows: 
​HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.00\Internal\
  • 32-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Workshare\Options\9.00\Internal\
  • 64-bit Workshare on 64-bit Windows:
HKEY_LOCAL_MACHINE\Software\Workshare\Options\9.00\Internal\

Note: If the Subscription key does not exist, skip to step 8.
  1. Back up the Subscription key. (Right-click the key, click Export, and choose a known location to save it.)
  2. Right-click the Subscription key and click Delete.
  3. Close the Registry Editor.

3. Sign in to Workshare

If you have an Enterprise license, apply it now. If you don't, follow these steps to sign in instead:
  1. If you're using Workshare 9.5/Compare 9.5 or Workshare 9/Compare 9, double-click the Compare application on your desktop. You'll be prompted to sign in.
The icon for the Comparison application is a circle surrounded by three triangles.

If you're using Protect 9.5 or Protect 9, open Outlook and create a new email with an attachment. If a panel opens to the right of the email prompting you to sign in, click Sign in. If a panel does not open, send the email and you will be prompted to sign in.
 
The sign in dialog has a field for you to enter your email address, a field for you to enter your password and a button that says, "Sign in".
  1. Enter your email address and password.
  2. Click Sign in.
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